Returns and Exchanges with Reflo

Reflo Returns Policy

We accept returns within 30 days of receiving your order, provided the items are unused, unworn, in their original condition, and have all original tags still attached.

Please note that items showing signs of wear, damage, or stains may not be accepted for return and could be sent back to you without a refund.

 

How to Request a Return

To request a return or exchange, simply email our Customer Service team at support@reflo.com with your order number and details of the item(s) you wish to return.

Our team will review your request and provide you with a return shipping label, along with instructions on how to send your item(s) back to us.

 

International Returns

Please note that free returns are currently only available within the UK.

For international returns, customers are responsible for covering the return shipping costs.

If you wish to return an item from outside the UK, please contact our Customer Service team at support@reflo.com with your order number and details of the item(s) you wish to return.

 

Customer Service

If you have any questions or concerns about your return, please send us a message via our Contact Us page and will be more than happy to help.

 

Free Gifts

Please note any free gifts sent with your order must be returned with your order when sending back for a refund/exchange. Failure to do so will result in a deduction from your refund.

 

Refunds

Once your returned item has been received and inspected by our warehouse team, we'll process your refund as soon as possible.

Refunds will be issued to your original payment method in the same currency used when placing your order.

Please note that original shipping charges and any customs duties paid are non-refundable

Once your return has been received at our warehouse, please allow 7–10 working days for your refund to appear in your account, although it may arrive sooner depending on your payment provider.

 

Exchange

Once your returned item has been received and inspected by our warehouse team, we'll confirm its eligibility and process your exchange as soon as possible.

Your replacement item(s) will then be prepared for dispatch, and you'll receive a shipping confirmation email with tracking details once your exchange is on its way.

 

Important Notes

To help ensure a smooth return or exchange process, please keep the following in mind:

  • Item Condition: All returned items must be unused, unworn, in their original condition, and have all original tags attached. Please use the original packaging where possible to help protect your items during transit.

  • Store Credit & Gift Cards: Items purchased using store credit or gift cards will be refunded in the form of store credit.

  • Return & Exchange Exclusions: Certain products, including personalised or selected sale items, may not be eligible for returns or exchanges. Please check the individual product listing for any specific restrictions before requesting a return.

 

Faulty Goods

At Reflo, we're committed to creating high-quality products that are made to last. However, we understand that manufacturing faults can occasionally occur, and we're here to help if something isn't quite right.

If you believe you've received a faulty item, please contact our Customer Service team at support@reflo.com with the following information:

  • Your order number

  • Clear photos showing the fault or issue with the product

  • Details of how the item has been washed and dried, if applicable

Our team will review the information provided and advise you on the next steps. If necessary, we may ask you to return the item for further inspection.

Please note: Damage caused by normal wear and tear is not considered a manufacturing fault.

 

Discount Codes & Gift Cards

We love helping you make the most of your Reflo purchases! To ensure a smooth checkout experience, please keep the following in mind:

  • Gift Cards: Only one gift card can be redeemed per order.

  • Discount Codes: Discount codes cannot be combined with other promotional offers, discounts or special promotions.

Please check that your discount code or gift card has been applied correctly before completing your purchase.