Shipping and Delivery Information

We want to make receiving your Reflo order as simple and reliable as possible. Our UK orders are now fulfilled through our new UK fulfilment centre. 

Please find our current delivery information below. 

United Kingdom 

Standard Delivery (UK) 

UK orders are shipped with Royal Mail Tracked 48. 

  • Orders placed before 12:00 PM (Mon–Fri) are dispatched the same working day 
  • Delivery is typically 2–3 working days from dispatch 
  • Delivery cost and free-delivery eligibility are shown at checkout 

Express / Next-Day Delivery 

Need it faster? Choose Royal Mail Tracked 24 at checkout. 

  • Orders placed before 12:00 PM (Mon–Fri) are dispatched the same working day, with delivery typically the next working day 
  • Orders placed after the cut-off are dispatched the next working day 
  • Weekends and UK bank holidays are not dispatch or delivery days 

We currently do not offer a same-day delivery service. 

International Delivery 

International ordering is temporarily suspended while we upgrade our delivery network. We're doing this to bring you faster, better-tracked international shipping — and we expect to reopen international checkout shortly. 

Want to know the moment we're back? Sign up here and we'll email you when international ordering reopens. 

Already placed an international order? It's not affected — existing orders will be delivered as normal. Questions: support@reflo.com. 

Order Processing 

Our fulfilment centre operates Monday to Friday. 

Orders are picked, packed and handed to Royal Mail the same working day when placed before the 12:00 PM cut-off. 

Orders processed before the 12:00 PM (UK Time) weekday cut-off qualify for our Express next-day service. Orders processed after the cut-off should allow approximately 48 hours under the Standard service. 

Delivery estimates are targets rather than guarantees and may occasionally be affected by circumstances outside our control. 

Tracking Your Order 

Once your order has been dispatched, you will receive a shipping confirmation email with your available tracking information. Tracking usually becomes active within 24 hours of dispatch. 

Please allow for a short period of tracking information to become active after your order has been dispatched. 

Delivery Address 

Please make sure that your delivery address is complete and correct before submitting your order — incorrect or incomplete address details can result in delays or unsuccessful delivery attempts. 

If you notice an issue with your delivery address after placing your order, please contact our Customer Service team as soon as possible. We will always try to assist, although amendments cannot be guaranteed once an order has entered the fulfilment process. 

Contact Us 

If you have any questions about your order, delivery, or tracking, our Customer Service team will be happy to help. 

Please contact us through our Contact Us page and include your order number where possible so we can assist you as quickly as possible.