Shipping and Delivery Information

It's our pleasure to offer various shipping options to suit your needs, whether you require swift delivery or prioritise sustainability. Please find below a breakdown of our costs and estimated timeframes:

Christmas Delivery:

  • UK Next Day Delivery: Order by 20/12/2024
  • Scottish Highlands: Order by 18/12/2024
  • Express EU Delivery (Germany, France, Spain, Italy, 
    Netherlands, Sweden, Portugal, Finland, Belgium & Ireland): Order by 18/12/2024
  • Express ROW Delivery (United States, Australia,
    New Zealand, Canada, Japan, China, Hong Kong, 
    South Africa, Taiwan, Thailand): Order by 18/12/2024
  • Europe: Order by 13/12/2024
  • ROW: Order by 06/12/2024

United Kingdom:

  • Standard Delivery: 1-3 working days. 
  • Next Day Delivery: Orders placed before 1 PM Monday to Friday (excluding bank holidays) will arrive on your doorstep the following business day at no additional cost.
  • Green Eco Shipping: For the environmentally conscious, we offer a sustainable shipping option with carbon-neutral methods. This service incurs a modest additional charge of £5.

Rest of the World:

  • Delivery Time: Orders typically arrive within 4-8 working days.
  • Free Shipping: Orders exceeding £150 qualify for complimentary shipping.
  • Standard Shipping: For orders under £150, a flat rate of £20
  • Green Eco Shipping: Eco-friendly shipping for the Rest of the World is available for £23.

 

Tracking Your Order:

  • Once your order is shipped, you will receive a confirmation email with a tracking number.
  • You can track your order online using the tracking number provided.

Eco-Friendly Delivery:

  • We encourage you to choose our Green Eco Shipping options to help reduce your environmental impact.
  • All of our packaging is biodegradable
  • Green Eco Shipping is free on all orders over £150.

Delivery Information:

  • We use DHL Express service for all international shipments and a tracked courier for UK shipments.
  • A signature will be required upon delivery.
  • Orders placed before 1PM Monday to Friday (excluding bank holidays) will be dispatched the same day.

Delivery Address:

  • Please ensure that the shipping address provided is correct and complete.
  • We cannot be held responsible for lost or missing orders due to incorrect addresses.
  • Please note that our delivery service is not a named delivery service and anyone at the designated address may sign for your order.
  • We will not be liable for lost or missing orders that have been signed for, but we will support you by engaging with the courier company.

Customs:

  • All applicable duty and customs charges are payable by the recipient, at time of checkout

Contact Us:

  • If you have any questions about delivery, please send us a message via our Contact Us Page. We will respond to your query within a few hours.