Shipping and Delivery Information
It's our pleasure to offer various shipping options to suit your needs, whether you require swift delivery or prioritise sustainability. Please find below a breakdown of our costs and estimated timeframes:
Christmas Delivery:
- UK Next Day Delivery: Order by 20/12/2024
- Scottish Highlands: Order by 18/12/2024
- Express EU Delivery (Germany, France, Spain, Italy,
Netherlands, Sweden, Portugal, Finland, Belgium & Ireland): Order by 18/12/2024 - Express ROW Delivery (United States, Australia,
New Zealand, Canada, Japan, China, Hong Kong,
South Africa, Taiwan, Thailand): Order by 18/12/2024 - Europe: Order by 13/12/2024
- ROW: Order by 06/12/2024
United Kingdom:
- Next Day Delivery: Orders placed before 1 PM Monday to Friday (excluding bank holidays) will arrive on your doorstep the following business day at no additional cost.
- Green Eco Shipping: For the environmentally conscious, we offer a sustainable shipping option with carbon-neutral methods. This service incurs a modest additional charge of £5.
Rest of the World:
- Delivery Time: Orders typically arrive within 4-8 working days.
- Free Shipping: Orders exceeding £150 qualify for complimentary shipping.
- Standard Shipping: For orders under £150, a flat rate of £20
- Green Eco Shipping: Eco-friendly shipping for the Rest of the World is available for £23.
Tracking Your Order:
- Once your order is shipped, you will receive a confirmation email with a tracking number.
- You can track your order online using the tracking number provided.
Eco-Friendly Delivery:
- We encourage you to choose our Green Eco Shipping options to help reduce your environmental impact.
- All of our packaging is biodegradable
- Green Eco Shipping is free on all orders over £150.
Delivery Information:
- We use DHL Express service for all international shipments and a tracked courier for UK shipments.
- A signature will be required upon delivery.
- Orders placed before 1PM Monday to Friday (excluding bank holidays) will be dispatched the same day.
Delivery Address:
- Please ensure that the shipping address provided is correct and complete.
- We cannot be held responsible for lost or missing orders due to incorrect addresses.
- Please note that our delivery service is not a named delivery service and anyone at the designated address may sign for your order.
- We will not be liable for lost or missing orders that have been signed for, but we will support you by engaging with the courier company.
Customs:
- All applicable duty and customs charges are payable by the recipient, at time of checkout
Contact Us:
- If you have any questions about delivery, please send us a message via our Contact Us Page. We will respond to your query within a few hours.